Both Google Hangouts and TeamViewer are top-rated services for personal and group communication, and they do their job perfectly well. However, they have a list of differences. While Hangouts is more about making audio and video calls, TeamViewer is focused on providing sim-le remote access and screen sharing for groups and individuals. Still, both apps are advertised as conferencing services for private and commercial purposes. We decided to compare both of them to let you make a well-considered choice before purchasing paid features for your company or home use. Let’s take a closer look!
Costs – Google Hangouts
Service price is one of the most important points for both individuals and enterprises. The cool thing is that you don’t have to pay anything unless you need special features for commercial purposes.
If you’re planning to integrate Google Hangouts into your business, you have to buy a pass to one of the G Suite plans. The monthly subscription fee varies from $6 to $25, depending on the plan you choose. To this extent, TeamViewer cannot compete with Google because it can’t offer such a big number of extra services. Even the most basic plan includes 30GB of extra cloud storage, apps scripts, administrator console, and prioritized access to around 15 other modules.
The business version of TeamViewer offers you to buy a license for a year for a fee between $749 and $2839, depending on the list of available features. The cheapest tier lets you use the app only solo, while the top account lets you provide access to an unlimited number of users and connect with up to 3 users simultaneously.
If you’re looking for an app for home use, the price doesn’t matter to you. If you run a company, count the number of users who need access to the app and choose the one that can comply with more requirements for the lower price. Google Hangouts may be a better choice as it can help you reduce costs on office software due to the integration of Docs, Spreadsheets, Presentations, Forms, Calendar, and other features that are easy to utilize. There’s nothing like that in the TeamViewer bundle. Still, it has the best screen sharing and remote access toolset that Google can’t offer.
Customer Support – TeamViewer
Both apps on our review provide free FAQ sections for non-commercial users. They include quite a lot of answers and solutions to the most common problems. You can also go to free forums to ask for help there. TeamViewer also provides free 24/7 email and phone customer support for all users. Moreover, you can get free online courses that describe all features of the service. Google Hangouts also provides email and phone, and live text chat support, but it’s not available for free-tier users who don’t have access to the G Suite admin panel.
If free customer support is of high importance for you, TeamViewer will appear much more friendly to you. If you purchase one of the apps for company use, you’re not likely to notice the difference. The only feature that makes Google’s support faster is the live chat powered by a bot for common queries and by a human for something more complicated. Anyway, TeamViewer wins due to its free features and faster human-driven replies.
Connection Quality – Tie
According to the offers of both services, you will get an HD-quality connection with crystal clear audio. To tell the truth, non of them are honest enough. HD video and audio are possible for both apps, but it always depends on the quality of your current Internet connection rather than on anything else. Some Internet providers process streams from Hangouts better than from TeamViewer and vice versa. That’s why both apps don’t have any advantages from this point of view.
Group Calls Capacity – Tie
The number of members per call is the most valuable characteristic of conferencing services. If you choose Hangouts, you will be able to make group calls with up to 100 users for free, while the paid plans can handle from 150 to 250 users per call, depending on the option you pay for. Both free and paid versions support video and audio calls.
TeamViewer can serve up to 300 users during one video conference, letting several users share their screens simultaneously. Screen-sharing is unavailable for Hangouts, and the number of conference participants is bigger in TeamViewer. On the other hand, having such a huge meeting is an ultimately rare case. If you don’t need screen-sharing features, Hangouts will be the best choice as it’s cheaper. But if you do, be ready to pay a bit more for a paid tier of TeamViewer.
Extras – Tie
Sometimes, unique extra features may outweigh the cons and make you change your choice. Let’s start with security. TeamViewer claims that it protects all personal data and streams with End-to-End encryption. This feature makes monitoring of your chats and calls totally impossible. In addition, TeamViewer allows direct file-sharing between users during a group call and advanced AR features for providing remote support.
As for Google Hangouts, it lets you access a bunch of extra G Suite applications, which are totally absent for TeamViewer admins. On the other hand, you can easily access many of them for free, if you don’t need specific paid options of G Suite.
If you need more freedom and make cross-platform calls, you can sync Google Hangouts with the Infinity Platform. This paid service by Pexip lets you connect with users from other popular conferencing applications. It’s an excellent solution for meetings with other companies and customers.
What’s The Best?
If screen-sharing and remote access are not what you’re looking for, there’s no difference between the 2 apps. If you are, TeamViewer is the best option on the market. On a commercial level, TeamViewer is a pricier bundle that doesn’t provide you with access to extra apps. At this point, G Suite can offer much more. On the other hand, if you don’t need all those extra services, TeamViewer will be more than enough.